We take pride in producing the best quality products, to be enjoyed for many years.
Some of our products (i.e. illumihoops and flex fire hoops) come with a limited warranty. And, these warranties are outlined on those product pages.
Fir all other products- we accept no returns or exchanges, unless the incorrect order was shipped or the product was somehow faulty before shipping. If this were to occur, the product must be sent back immediately unused (no visible signs of use).
However, customer service and satisfaction are important to us and we will do everything we can to ensure that you remain a satisfied customer.
We do understand that there may be unique circumstances that may come up.
Please contact us directly to discuss any problems/issues you may encounter, and we will come up with a solution that both parties will be satisfied with.
We ‘Make Good’ on all of our sales.
You can reach us at: firstname.lastname@example.org